Job Title: Supervisor – Site & Team Management
Reports To: Operations Manager
Location: Various client sites within Domestic Pro Service’s operating areas

Job Purpose

To oversee and coordinate cleaning teams across client sites, ensuring services are delivered to the highest professional standard. The Supervisor is responsible for managing staff performance, client satisfaction, and operational efficiency, while upholding Domestic Pro Service’s values of quality, trust, and professionalism.

Key Responsibilities

Supervise cleaning teams on-site, providing direction, support, and motivation.
Ensure all cleaning duties are completed in line with company standards, schedules, and client expectations.
Conduct regular site inspections to maintain quality control.
Train and mentor staff in cleaning techniques, safety procedures, and customer service.
Allocate tasks and manage staff rosters to ensure adequate coverage across sites.
Handle client queries, complaints, and feedback in a professional and timely manner.
Monitor and report on staff performance, attendance, and adherence to company policies.
Ensure the correct use and safe handling of cleaning equipment and chemicals.
Manage stock levels of cleaning supplies and coordinate reorders where necessary.
Support the Operations Manager with incident reports, audits, and compliance documentation.

Key Performance Indicators (KPIs)

Consistently high service quality across all supervised sites.
Positive client satisfaction scores and feedback.
Efficient team management, including punctuality and adherence to rosters.
Low incident rates (safety, equipment misuse, or client complaints).
Effective training and development of staff.

Qualifications & Experience

Proven experience in cleaning supervision, housekeeping management, or facilities management.
Strong leadership and team coordination skills.
Knowledge of cleaning products, equipment, and industry standards.
Understanding of workplace health and safety regulations.
Valid driver’s license and reliable transport advantageous.

Skills & Competencies

Excellent organisational and time-management skills.
Strong communication and interpersonal abilities.
Ability to lead by example and motivate staff.
Problem-solving skills with a proactive, hands-on approach.
Professionalism, reliability, and high attention to detail.

Additional Requirements

Willingness to work flexible hours, including weekends and public holidays if required.
Commitment to upholding Domestic Pro Service’s reputation for quality and trust.

Job Category: Supervisor

Job Type: Part Time

Job Location: Cape Town