At Domestic Pro Service, we value our clients and strive to provide high-quality cleaning services and products. If for any reason you are not satisfied, our Refund and Returns Policy ensures peace of mind when booking services or purchasing products from our website.
1. Services Refund Policy
- Satisfaction Guarantee: If you are not satisfied with a cleaning service provided, please notify us within 24 hours of the service. We will arrange a follow-up appointment to resolve any issues at no extra cost.
- Cancellations:
- Cancellations made 48 hours before the scheduled service will receive a full refund.
- Cancellations made less than 48 hours before the scheduled service may incur a 50% cancellation fee.
- If our team arrives at your premises and is unable to gain access, the full service fee will still apply.
- Refunds: Refunds will only be processed if Domestic Pro Service is unable to provide the agreed service after attempts to resolve the issue.
2. Product Returns and Refunds
- Eligibility for Returns:
- Products can be returned within 7 days of delivery if they are unused, unopened, and in their original packaging.
- Damaged, defective, or incorrect items delivered must be reported within 48 hours of receipt, with proof (e.g., photos).
- Non-Returnable Items:
- Products that have been opened, used, or not in their original condition cannot be returned for hygiene and safety reasons.
- Refunds:
- Approved refunds will be processed to your original method of payment within 7–10 business days.
- If you prefer, we can offer an exchange or store credit for future purchases.
- Return Shipping:
- Customers are responsible for the cost of returning products unless the return is due to an error on our side (e.g., wrong or defective item).
3. How to Request a Refund or Return
To request a refund or return for services or products:
- Contact us via our Contact Form or email at admin@domesticpro.co.za
- Provide your order number or booking reference, along with details of the issue.
- Our team will review your request and guide you through the process.
4. Contact Us
For any queries regarding refunds or returns, please reach out to our support team:
📧 Email: admin@domesticpro.co.za
📞 Phone: 081 037 2833
✅ Domestic Pro Service is committed to quality, trust, and client satisfaction. Whether it’s our cleaning services or household cleaning products, our goal is to give you peace of mind every time.